Deliveries & Returns
We have post runs 2-3 times a week as we want to get your items to you in less than 1 week in most cases! Items which we paint ourselves are usually dispatched within 2-3 weeks from placing an order.
If you need something by a particular date please get in touch to ensure we can accommodate this, faster shipping options are also available at an additional charge.
Items are posted via Royal Mail or courier dependant on size and value. Shipping time is usually 2-3 days from dispatch. We can not be held responsible for postage times once dispatched.
Europe - Please note we have a tracked option if standard is chosen no tracking is available and lost parcels can only be compensated up to £20 by Royal Mail
You have 30 days from delivery to refund or exchange items in the same condition that you received them. It must also be in the original packaging where applicable. Custom made, custom painted, personalised items, gift vouchers and Payment Plan Deposits and anything paid are exempt and cannot be returned unless faulty. Please ensure you check spellings and colours before placing your order.
Only regular priced items may be refunded, unfortunately sale items are not included.Please contact us at firstname.lastname@example.org to agree any refund or exchange
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.