Deliveries & Returns
We use Royal Mail for most standard orders.
Postage is £4.50 for Tracked48 and £6.50 for Tracked24 for U.K. postage. This is detailed at the checkout.
Europe Tracked is £17 but for large / heavy items over 2kg this may be more. Please contact us for a quote.
USA and Australia is £35 up to 2kg which is a small parcel, you must contact us for a postage quote if potentially this could be more.
If you choose the incorrect postage we will email you to pay the difference. Any orders cancelled due to this will incur a cancellation fee of what we are charged plus £5.00.
Any orders placed in ‘error’ will also be subjected to the same cancellation fee to cover our transaction costs.
It is your responsibility to check details before placing an order or contact us beforehand.
Anything on preorder will be dispatched at the date specified on the listing including any other items in that order. If you want non preorder items earlier then 2 separate orders will need to be placed.
If you need something by a particular date please get in touch to ensure we can accommodate this.
We have collections Monday, Tuesday and Thursdays each week minimum.
We cannot be held responsible for postage times once dispatched.
Please ensure any issues with your delivery are reported within 48hrs. After this time we will not be able to do anything.
Other Couriers we use -
XXL Rockers and slide / XXL Rockers - Parcelforce48
Piklers, Large Balance Boards and XXL Slides - Evri
If you are outside mainland UK we use a range of couriers depending on your location, please contact us.
Please note since Brexit if you are ordering from outside the UK you may have to pay customs / duty charges. We remove the VAT at checkout to accommodate this. We can not be held responsible for these. Any parcels returned to us from not paying these will have the postage paid deducted and a £10 admin fee.
If you are based within the UK this will not apply as we hold all our stock here in the U.K. and do not send from third parties. (Excluding Fitwood where we pay the customs for you).
You have 14 days from delivery to refund or exchange items in the same condition that you received them. It must also be in the original packaging where applicable. Preorders and anything paid are exempt and cannot be returned unless faulty. Any item sent direct from our suppliers (Fitwood/ Free postage items from Tickit or any free postage items) only an exchange will be offered as our suppliers do not take back returns.
Please contact us at email@example.com to agree any refund or exchange
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.