Deliveries & Returns

We use a range of couriers and have 2-3 dispatches per week.

Postage is £4.50 standard and £6.50 express but could be more on our larger items. This is detailed at the checkout. 

Europe Tracked is £15 but for large / heavy items this may be more. Please contact us for a quote. 

USA and Australia is £35 up to 2kg

Please ensure you choose the correct postage, areas such as Northern Ireland, Ireland, Scottish Highlands, IOW, IOM, Guernsey and Jersey are not classed at standard Mainland U.K by the couriers these cost more. If you choose the incorrect postage we will email you to pay the difference. Any orders cancelled due to this will incur a cancellation fee of what we are charged plus £5.00.

Any orders placed in ‘error’ will also be subjected to the same cancellation fee to cover our transaction costs.

It is your responsibility to check details before placing and order or contact us beforehand.

Anything on preorder will be dispatched at the date specified on the listing including any other items in that order. If you want items not on preorder earlier than 2 separate orders will need to be placed.

If you need something by a particular date please get in touch to ensure we can accommodate this, faster shipping options are also available at an additional charge.

Express shipping - any orders placed choosing this option will be put on our next available delivery

Shipping time is usually 1-2 days from dispatch. We cannot be held responsible for postage times once dispatched.

Our standard parcels are done via DPD you will receive a text and email to the one you leave on the order. This gives you the exact day and time of delivery this can be changed using the options contained in the text / email. If you do not action this and are not home at time of delivery this will only be attempted once. If your parcel is returned to us due to this the courier charge (approx £16 but final cost will be confirmed ) will be taken off the order amount to accommodate this, you will also need to pay postage to send this back out to you.

Please ensure any issues with your delivery are reported within 48hrs. After this time we will not be able to do anything.

Our Couriers -

Standard items including Original Balance Boards, Original Rocker and Slides, Foldable Rocker excluding Slide  - DPD Next Day 

XXL Rockers and slide / XXL Rockers - Parcelforce48

Piklers, Large Balance Boards and XXL Slides - Hermes


If you are outside mainland UK we use a range of couriers depending on your location, please contact us.

Please note since Brexit if you are ordering from outside the UK you may have to pay customs / duty charges. We can not be held responsible for these. Any parcels returned to us from not paying these will have the postage paid deducted and a £10 admin fee.

If you are based within the UK this will not apply as we hold all our stock here in the U.K. and do not send from third parties. (Excluding Fitwood where we pay the customs for you).

Returns 

You have 30 days from delivery to refund or exchange items in the same condition that you received them. It must also be in the original packaging where applicable. Custom made, custom painted, personalised items, gift vouchers and Payment Plan Deposits, preorders and anything paid are exempt and cannot be returned unless faulty.

Sale items

Only regular priced items may be refunded, unfortunately sale items are not included. Please contact us at isaacs_treasures@outlook.com to agree any refund or exchange

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You must still accept our delivery even if you want to return or there will be a pickup charge which our courier changes us which will be deducted off the order amount and charged back to you.