Refund Policy

Returns 

You have 14 days from delivery to let us know if you want to return for a refund or exchange and once agreed you have a further 14 days to get the items back to us. After this time the return will be refused and you will be responsible for paying the postage to get the items back to you. The items must be in the same condition that you received them. It must also be in the original packaging where applicable. Any item sent direct from our suppliers (Fitwood/ Free postage items from Tickit or any free postage items) only an exchange will be offered as our suppliers do not take back returns.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please contact us at isaacs_treasures@outlook.com to agree any refund or exchange